Get answers to the most commonly asked questions
Shopping
All questions regarding your shopping experience on the store and the payment process.
Do you offer special discounts or promotions?
Yes, we offer regular discounts and promotions on selected products. You can stay updated with our latest offers by following us on social media.
Can I place an order over the phone?
Our only sales channel is through our website; however, we always look to expand.
What is the status of my order?
To check your order status, simply log into your account and click "Order History."
When is my credit card charged?
Your credit card will be charged within 24 hours from the time you place your order.
Do I need to set up an account to place an order?
You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see your order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.
Shipping, Returns and Warranty
Learn more about our shipping and return policy along with our product warranties.
Do you ship Australia-wide?
Yes, we ship Australia-wide using reliable and fast shipping services. We aim to dispatch all orders within 24 hours of receiving them, and our delivery times are usually within 2-5 business days, depending on your location.
How long will it take to get my orders?
Shipping details vary per order, we aim to process every order within 24 hours. Details and tracking information will come with your order.
What is your return policy?
We offer a 14-day return policy for all items purchased from our website. If you are not completely satisfied with your purchase, please return it to us for a refund or exchange, provided it is in its original condition and packaging.
What warranty do you offer?
All products come with a 24-month warranty period.
General Enquiries
All other general questions.
What brands do you stock?
Currently, we stock a range of telecommunications equipment from leading brands such as Yealink, but we are always looking to expand our capacity to include other high-quality brands in the future.
What payment options do you offer?
We currently offer credit or debit card purchases through our website.
How can I contact your customer service team?
You can contact our customer service team through the Contact Us page on this website. Our friendly team is always happy to help with any questions or concerns you may have.
Account
You can create an account to track your orders and start a return process if you need to.
How do I reset my password?
You can request a new password by clicking here and selecting “I Forgot My Password” where you will be prompted to enter your email. You will receive an email with a link to reset your password.
Do you save my bank details?
Absolutely not! Your data is completely safe. All payments are handled by the secure Shopify payment gateway. You can read more about this platform here: Shopify payment terms and conditions.
Contact Us
Still couldn't find what you're looking for?
If you didn't find the answer to your questions in our FAQs, send us a message and we'll get back to you directly.